Youth Health Services, Inc.

Serving youth and their families since 1978

Parent Handbook

Dear Parents and Families:

Welcome to Home Ties Child Care and Development Center! 

We are committed to the families and children we serve through the many programs at Youth Health Service, Inc., including child care.  Dedicated, well trained, nurturing adults provide quality care for infants, preschool, and school age children through the age of ten years. 

Home Ties staff are especially sensitive to the individual needs of children and bring an expertise to Home Ties not commonly found in child care settings.  Many of our staff have completed or are participating in a two year certification program in Child Development through the US Department of Labor.  As a program of Youth Health Service, Inc., the tradition of quality service is woven into Home Ties programs using the professional expertise of multiple disciplines, including education, nursing, psychology, and social work.  

We strive to bring you a high quality program!  Home Ties child care is recognized as meeting national standards as determined by the National Association for the Education of Young Children. 

Thank you for the opportunity to serve your family, we look forward to it!

YHS Staff

Statement of Purpose
The purpose of Home Ties Child Care and Development Center is to provide a program for children that is a comfortable transition from home.  This includes creating a child-centered program and environment where nurturing staff and childrens daily routines are combined to enhance the growth and development of each child as an individual.  Activities, expectations, and rooms reflect planning that encourage children to experience, interact, and enjoy their time away from family.  At Home Ties, children have a variety of activities that are educational and that enhance their social, emotional, and physical growth as a person.  These activities are planned and implemented by staff with specific education and training in young childrens services.  

Goals for Home Ties Children
The chief goal of Home Ties Child Care and Development Center is to provide a safe, consistent, and age- appropriate environment where children are nurtured and encouraged by friendly, trained staff.  Children will develop independence, responsibility, and interactive relationships with others.  Consistent expectations, appropriate learning opportunities, and responsive staff will foster these characteristics while providing for childrens basic needs in a home-like setting.  

Population Served
Home Ties Child  Care and Development Center provides full time child care services for children ages six weeks through their enrollment into public or private Kindergarten, and after school care to children ages five to ten years of age.  This service is open to any family with children this age range who requests the service, who have means of paying for the service, and there is space available within the classroom.  There are no income or eligibility criteria for the child care program.
Home Ties Child Care, Youth Health Service Inc., provides service without regard to race, religion, ethnicity, gender, color, sex, sexual orientation, disability, age, national origin, or marital status.   

Days and Hours of Operation
Home Ties Child Care and Development Center operates year round and daily Monday through Friday from 6:45 a.m. until 5:30 p.m. Home Ties will be closed on the following major Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.  We will also be closed on Forest Festival Friday and the Day after Thanksgiving (Black Friday).  Home Ties may additionally be closed up to three days a year for staff training.

Youth Health Service, Inc. has liability insurance through Accordia.  

Home Ties Childcare Policies and Procedures

Admission Policy
Children are served on a first come first serve basis, as long as there is appropriate space in the center. If no space is available, parents may request their child be placed on a waiting list.

Prior to enrollment parents/guardians must attend a pre-admission meeting with the centers Administrative Assistant to discuss all necessary applications. During the visit, staff and parents will discuss any pertinent information that may affect the health, safety or well-being of the child while at the center, including the childs personality and individual characteristics. The parents will be provided an enrollment packet, a tour of the center, and a parent handbook.

  • A $15.00 registration fee per family is collected at time of enrollment.
  • All enrollment forms must be completed prior to admission. 
  • Parents and guardians shall furnish a completed health form and copy of immunizations within 10 days of enrollment. 
  • Exemptions from immunization requirements shall be available for parents who provide written documentation of religious objections to immunization or who provide a signed statement from the childs licensed health care provider indicating that immunization is contraindicated based on the childs medical condition.  No other exceptions to this rule will apply.  

Information Requested From Parents/Families Prior to Admission

  • The child's name, address, sex, and date of birth.
  • The parent/guardian name, and home and work addresses and phone numbers.
  • The names, addresses, and phone numbers of individuals who can assume responsibility if the center cannot locate the child's parent.
  • The names, addresses, and phone numbers of individuals authorized to take the child from the center along with a release signed by the parent.
  • The child's health record including special instructions concerning dietary or medical need.
  • The name, address, and phone number of the childs source of primary medical care and emergency medical care.
  • The name and policy number of the childs primary health insurance or medical card.
  • A signed permission from the parent for emergency medical treatment and transportation.
  • A signed permission from the parent to take photographs or make audio or video recordings of the child. 
  • Scheduled days and hours of attendance and negotiated fee agreement.


All fees for services are due the first day of your child's attendance EACH WEEK.  If you do not pay in advance, your child will lose his/her place in the class until fees are paid.  In addition a 10% late charge will be applied to your account if payment is past due ten days. Please make checks payable to Youth Health Service, Inc. Subsidized assistance is available through Mountain Heart.  For more information, please give us a call.  

Please note: These rates are only applicable to new enrollees, enrolled after 12/17/2012.

Infants & Walkers (6 weeks to 24 months):
3 Days per Week: $110 ($440/month)
4 Days per Week: $125 ($500/month)
5 Days per Week: $140 ($560/month)
Toddlers (2 Year Olds)
3 Days per Week: $100 ($400/month)
4 Days per Week: $115 ($460/month)
5 Days per Week: $130 ($520/month)

Pre-School (3 to 4 Years):
3 Days per Week: $90 ($360/month)
4 Days per Week: $105 ($420/month)
5 Days per Week: $120 ($480/month)

School Age Program (5 to 12 Years Old)
Before/Afterschool Care: $10 (under 2 hours), $12 (2-4 hours)
Full Day (IS, Pre-K Fridays, Holidays, Snow Days): $27/day
Full Time Summer Program: $110/week
4 Days or Less Summer Program: $27/day
YHS Van Transport Fee: $4/trip

*Snow days (or other unscheduled out of school days) will be on a space available basis only.

Other Fees:
Return Check Fee: $25

Late fees will be charged for care after 5:30 P.M. The late fee charge is $15.00 for every 15 minutes. Higher fees will be charged if the child is consistently picked up late.  

Fees are due when a child is absent for any reason as you are paying for the slot your child occupies at the center. Families enrolled in part and full time care, however, are eligible for tuition vouchers to use at times when the child is absent from the center without danger of losing the childs slot. Vouchers are given based on the amount of days your child is scheduled in the attendance agreement. (See page 7).  It is the responsibility of the family to let the daycare office staff know when a voucher is to be applied otherwise the family will be billed regular fees.  

Tuition Voucher Policy
Tuition vouchers are vouchers to be used when your child cannot attend daycare.  These may be used for vacation or illness as you determine.

Tuition vouchers are issued January 1st of each year.  Tuition vouchers expire on December 31st and any unused voucher will NOT carry forward.  To use a voucher, you must contact the daycare office and sign the voucher to authorize redemption.  

Typically, ten (10) full day tuition vouchers are given to children enrolled full time in Home Ties Daycare.  Part time enrollment will receive tuition vouchers on a pro-rated basis according to the number of days enrolled on the attendance agreement.  Additionally, tuition vouchers will be pro-rated for the first year of enrollment based upon the quarter your child enrolls. (See the schedule below).

Vouchers will be issued as follows:
Enrollment TypeJan-MarApr-JuneJuly-SeptOct-Dec.
Full- Time10 days8 days5 days3 days
4 days per week8 days6 days4 days2 days
3 days per week6 days5 days3 days2 days

School Age Tuition Vouchers:
Children enrolled full time in After-school care and Summer Program will receive one (1) week of tuition vouchers. Tuition vouchers will not be issued for children enrolled less than full time in both programs.  

Attendance Policy

  • Full and part time children must attend the program on a regular basis in order to maintain their slot. 
  • When a child is to be absent, parents must notify the center at least 24 hours in advance, except in emergency situations.
  • Any child who has a Mountain Heart certificate which specifies more than 15 days per month must attend a minimum of 15 full days per month. 
  • Any child whose Mountain Heart certificate specifies fewer than 15 days per month must attend at least 90% of the days scheduled.
  • If a child misses excessively, it may be assumed that the service is not needed and the childs slot will be filled.  

Children leave Home Ties for various reasons. Some children graduate into public school, while some parents relocate their families.  Regardless of the reason for exit from the center, a two week notice of intentions to withdraw a child from the center is requested. It is very important that parents communicate to Home Ties staff in order to allow a smooth transition for the child.  If you withdraw your child, you are not guaranteed a space, should you wish to re-enroll your child at a later date. After your child is discharged, his or her personal records are kept for three (3) years and then shredded.  

Transportation Services
Transportation arrangements are made on an individual basis at a rate of $4.00 per trip.  The ability to provide regular transportation will depend on the individual need and the ability of our transportation department to meet the necessary schedules.  We will coordinate school age transportation to and from each childs school with Randolph County Schools as possible.

Field Trips
Permission to transport to events outside the child care center must be obtained from the parent or legal guardian before the child can be transported by Youth Health Service, Inc.  Transportation for most field trips away from the center that are part of the planned program is included in the regular fees. 

Health & Safety
All enrollment and personal information obtained is confidential, and can only be accessed by center staff and the Licensing Specialist.  A confidentiality release form must be signed before release of any information to any other agency or individual shall occur. 

Any concerns relating to the health, development, or behavior of any child shall be communicated to the parent promptly.  
In order to effectively serve each childs needs, staff will regularly discuss the childs habits, activities, and schedules at home and at the center with parents. 

A. Illness Policy

1. Please do not send your child to the center if he or she has any of the following conditions or symptoms:

  • Undiagnosed Rash
  • Infestation i.e. Scabies or Head Lice
  • Pinkeye (yellow or white discharge)
  • Strep throat
  • Difficulty in breathing
  • Mouth Sores with drooling
  • Communicable disease (including Chicken pox, Measles, Whooping Cough, Diphtheria. Mumps, Tuberculosis, or Rubella)
  • Fever
  • Lethargy ( Child does not play)
  • Diarrhea
  • Vomiting

2. If these symptoms or conditions occur while the child is at the center the parents will be notified to pick up the child immediately.

3. If your child is sent home with any of the above symptoms, Home Ties child care requires a minimum of 24 hours out or a signed release from a licensed health care provider to return to the center.

4. Parents must report to the Director or Administrative Assistant if their child contracts any communicable disease.  

B. Medication Administration

1. No medications are given to a child without a written order or prescription from a licensed health care provider and the permission of the parent.  

2. A medication administration form must be completed and on file.  

3.  Medicine to be administered should be in the original bottle or package and be clearly marked with the childs full name and birth date.

Program Goals

Programs are designed to promote the child's physical, emotional, social and intellectual growth and well-being.  Home Ties daily routines are child centered and planned and provide both active and passive learning experiences which promote the development of social competence and self-esteem. Each classroom in the center has a lead teacher.  The lead teacher will post a schedule of daily activities with a reasonable routine for meals, snacks, rest, and quiet and active play.  The lead teacher will post a daily lesson plan, which reflects the goals and objectives for the classroom in relation to the developmental expectations.  

Home Ties will:

  1. Provide a variety of games, toys, books, crafts, and other materials sufficient to allow the child a range of choices. 
  2. Provide for a quiet area where the child can sit or lie down to rest.
  3. Assure that children will always have the freedom to go to the restroom or get a drink of water as needed.
  4. Provide indoor and out door activities that will support the childs large and small muscles.  Weather permitting, one hour of outdoor play will be provided daily.  
  5. Provide experiences and equipment that is age appropriate for the childs stage of development.  
  6. Provide a balance of group, quiet, and individual activities flexible enough to meet the individual needs of the child.
  7. Provide for individual self-expression and imaginative play.
  8. Demonstrate the respect of each childs interests and allow choice, where appropriate, in activities. 
  9. Provide for a variety of social experiences appropriate for the childs level of maturity.  Mixed age experiences will also be provided.
  10. Provide each child his or her own mat for daily naps; (those who do not sleep are asked to rest quietly for the benefit of those sleeping).
  11. Offer breakfast, lunch, and afternoon snacks. Meals are served in a family style setting that encourages socialization, makes eating attractive, and where staff are present and seated for meals.

General Daily Schedule/Routine:

Schedules are meant to be used as a guideline; however, flexibility is required to meet the needs of the children at any given time. Efforts are made to notify parents when major changes take place in the classrooms, however at times this is not possible.  Each classroom has an individualized schedule posted.  

  •      6:45-8:30 Arrival/Free Play
  •      8:30-9:30 Breakfast
  •      9:30-10:30 Planned small/large group activities
  •      10:30-11:30 Gross Motor (Outside weather permitting)
  •      11:45-12:15 Lunch
  •      12:30-2:45 Rest/Naps
  •      3:00-3:30 Snack
  •      3:30-5:00 Center Activities/Gross Motor
  •      5:00-6:00 Departure/Free Play

The school age program includes opportunities for homework assistance, planned games and activities, structured and unstructured activity periods, and interactive time with peers.  

Parent Participation

We encourage all parents to visit Home Ties and be involved in their child's experiences.  The door is always open, so feel free to visit anytime.   We also encourage you in the following routines:

  • Please sign your child in and out daily.  Only individuals listed on the permission form will be allowed to remove the child from our center.
  • Please inform staff of any changes in your childs routine that may affect his or her needs or behavior while in care.
  • Please report morning absences no later than 7:30 a.m.
  • If you are not going to be reached at your normal contact number, please inform staff in writing of how to reach you in case of emergency.
  • Please send your child in comfortable play clothing.  Remember that play is messy, so please do not send your child in his or her best clothing, and always send a spare set of clothing just in case of accidents.
  • Please send a blanket and crib size sheet with your child for use during rest time.  Blankets will be sent home on Fridays or at the parents request to be laundered.  
  • Please label all clothing, bottles, cups, blankets, security items, etc. with your childs first and last name.  This will help staff keep track of personal belongings so that nothing will be lost. All items sent to the center must fit in a small bag or backpack for easier storage.  
  • Please do not send food to the center with your child.  State licensing regulations state that a center serves only food and beverages provided by the center.  Food items for special occasions may be approved by the director.  
  • Please feel free to request to view the state licensing regulations or the Home Ties Administrative Manual at any time.   

Behavior Management

We practice a positive approach to child guidance and discipline. Limits are set clearly and consistently enforced.  We focus on reinforcing positive behaviors as well as managing inappropriate behaviors.

When a child exhibits a misbehavior that continues over time, the director, lead teacher, and parent or guardian shall develop and implement a plan for managing the difficult behavior.  Withdrawal from the program is only recommended in situations where the difficult or unsafe behavior continues to be a risk to the child, other children, or staff.  

Corporal punishment of any kind (including yelling, threatening or spanking) by ANYONE is not tolerated at Home Ties.  In accordance to federal law, it is mandatory that we report any suspected cases of child abuse or neglect to the Department of Health and Human Resources.

Grievance Procedures

If difficulties should arise between parents and program policies, parents may choose to negotiate these difficulties first with the lead teacher of the classroom, then the Director of Home Ties.  If issues still exist, the parents may contact, Margy Burns, Executive Director of Youth Health Service, Inc. 

Any concerns regarding childcare licensing compliance can be directed to the West Virginia Department of Health and Human Resources licensing specialist in Summersville, 304-872-0805, Ext. 122. 

Child Care Staffing

Home Ties Child Care is staffed with caring and qualified child care personnel.  Extensive orientation along with ongoing staff education relating to child development, safety, and special needs, etc., is part of each staff persons training.  All Home Ties staff obtains a food handlers card from the local health department and have current certification in first aid and CPR.  A health screen, including a Tuberculosis risk assessment and criminal background check, is also required for employment.  

Pest Control

As a licensed day care center, Home Ties has an integrated pest management plan approved by the West Virginia Department of Agriculture.  It is the policy of Youth Health Service, Inc. to notify parents should we ever need to use level 3 or 4 pesticides to get rid of ants, roaches, flies, etc., in the facility.  We have not identified any problems with pests in the past; this policy will be activated should a problem arise. 

Emergency Evacuations/Sheltering Procedures

In the event of an emergency where it is unsafe for children to remain in the center, staff will safely move children to Davis Memorial Hospital located on Harrison Avenue.  The phone number is 304-636-3300.  Families will be contacted immediately should this type of emergency ever arise.

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971 Harrison Avenue   |   Elkins, WV 26241   |   (304) 636-9450